Human Resources Employment Opportunities

Technical Assistance Coordinator I or II

Apply now Job no: 514215
Position Type: Staff Full Time
Campus: UMass Boston
Department: Institute Community Inclusion
Pay Grade: 32
Date opened: Eastern Daylight Time
Applications close: Eastern Daylight Time

General Summary: 

The Technical Assistance Coordinator (TAC) is a three-level series that supports assigned projects at the Institute for Community Inclusion.  The Technical Assistance Coordinator will coordinate development of training resources, the provision of technical assistance and dissemination activities, and provide direct technical assistance related to postsecondary education for students with intellectual disability, in collaboration with the Project Director. The Technical Assistance Coordinator will coordinate and manage all aspects of technical assistance (TA) provided to project constituents, including supervision and direction of other TA staff and consultants, identifying, and leveraging relevant internal and external resources, management of a technical assistance Help Desk, and coordination of virtual and in-person technical assistance.  The incumbent will also serve as a technical assistance provider, addressing TA requests as they are received.  The Technical Assistance Coordinator is responsible for the development of training resources and information through multiple formats including public awareness campaign materials, online learning resources, research to practice briefs and how to guides, virtual resource repositories, as well as in person and remote trainings, webinars, and conference presentations. The incumbent will work closely with the Institute for Community Inclusion’s (ICI) marketing and communications team, as well as the knowledge translation team to develop, design and disseminate resources shared via the project website.  The Technical Assistance Coordinator will assist with internal evaluation processes and ongoing monitoring of progress toward stated goals, objectives, and outcomes with the PIs and Independent Evaluator and will develop and maintain program evaluations and quality assurance mechanisms for all activities and products.

These positions work with an interdisciplinary team on the development of products which will be disseminated nationally addressing the issues related to the inclusion of people with intellectual disability in postsecondary education. The positions in this series may be held remotely, but regular nation-wide travel will be required.

Organizational Levels:  The organizational levels currently open in this series include:

  • Technical Assistance Coordinator I.  The TAC I is the first-level professional job in this series, salary grade 31
  • Technical Assistance Coordinator II.  The TAC II is the second-level professional job in this series, salary grade 32

Examples of Duties: 

  • Identify needs and develops training materials (including online modules) and plans for and provides direct technical assistance in collaboration with a state and regional alliances and other partners to a range of stakeholders, including faculty and higher education administrators, employers, persons with intellectual disability, family members, community organizations and professionals.
  • Work closely with the marketing and communications team to develop and implement technical assistance resources (e.g., manuals, training materials), and other web-based efforts to provide on-demand technical assistance to all project constituents to support program development and develop dissemination specific strategies for a wide range of materials, products, and audiences.
  • Act as a resource and primary contact person for technical assistance responding to internal and external inquiries from students, families, partners, other institutions of higher education, state and regional alliances, and any external parties; record and register all inquiries, respond to, and monitor such inquiries, interactions, and milestones for ICI.
  • Coordinate technical assistance to stakeholders through collaboration with ICI staff and consultants and maintain a portfolio of TA that they will be personally responsible for.
  • Based on TA requests, identify needed resources and assist in the development of new TA resources on a continuous basis.
  • Act as a resource and primary contact for all clients seeking technical assistance (college program staff, faculty, families, and students, etc.).
  • Develop and implement inclusive strategies and programming that are accessible and responsive to provide equitable access to program materials for diverse audiences which include individuals with disabilities, individuals from diverse linguistic, ethnic, and cultural backgrounds, among others.
  • Coordinate and facilitate regular meetings of technical assistance providers including regional alliance partners, addressing the needs of a distributed workforce across multiple time zones.
  • Perform other duties as assigned.

Distinguishing Characteristics between Technical Assistance Coordinator I and II 

  • Serve as a content expert in inclusive postsecondary education program development and improvement; interacting with institutions of higher education who are developing their capacity to support students with intellectual disability.
  • Develop and implement a comprehensive evaluation process for TA.
  • Assume a leadership role in the compiling of all data and reporting requirements for the Project Director and Independent Evaluator.
  • Collect and analyze training usage and technical assistance implementation data and documentation that will inform future curricula and project development activities
  • Develop and implement documentation process for short- and long-term targeted TA
  • Collaborate closely with the regional partnerships, collaborative workgroups, and knowledge translation and research teams to meet the needs of stakeholders.
  • Lead collaboration with other TA staff to develop online modules, instructional repositories, and other instructional projects.
  • Directly supervise TAC staff and indirectly supervise staff working on projects for which the TACII is responsible.
  • Qualifications: 

Qualifications for Level I:   

Bachelor’s Degree in special education, higher education, rehabilitation counseling, disability studies, non or other relevant field, and a minimum of three-five (3-5) years of experience providing or coordinating training and/or technical assistance with educators (higher education or special education).  Minimum of 3 years’ experience working with inclusive postsecondary education programs and students with intellectual disability is required. Must be able to travel regionally, and nationally as needed.

Knowledge, Skills, and Abilities:

  • Strong knowledge of reasonable accommodations for individuals with disabilities in higher education, related issues and supports.
  • Knowledge of and field-based experience with inclusive postsecondary program development, implementation, and evaluation.
  • Understanding of state and federal policies impacting inclusive postsecondary education.
  • Knowledge of instructional design and a range of training and technical assistance modalities.
  • Knowledge of and experience with state or regional alliance development, implementation, and evaluation.
  • Knowledge of strategies for communication to audiences within and external to the university and the school.
  • Ability to anticipate needs, to take initiative and manage conflicting priorities in a fast-paced work environment.
  • Ability to work with a wide range of personnel having varying levels of administrative and organizational abilities.
  • Ability to remain calm under pressure and in high stress situations.
  • Proven follow-through on complex tasks to completion.
  • Strong written and oral communication skills, with the ability to address a range of audiences, including internal contacts, community agencies, funding sources, compliance organizations and other relevant outside constituents.
  • Strong attention to detail.
  • Strong organizational capacities.
  • Strong commitment to customer service.

Qualifications for Level II:

Bachelor’s Degree in special education, higher education, rehabilitation counseling, disabilities studies, or other relevant field, Master’s degree preferred, and a minimum of five (5) years of experience providing or coordinating training and/or technical assistance, with educators (higher education or special education) across multiple programs or multiple states. Five years’ experience in inclusive higher education for students with intellectual disability is required.  Experience in non-profit management or project development/management preferred. Experience in administration of a membership organization a plus. Grant development experience a plus. Must be able to travel locally, regionally, and nationally as needed.

Preferred Qualifications:

  • Directed/managed a college program for students with ID and collaborated/consulted with other programs, ideally experience with engaging with a state and/or regional alliance.

Knowledge, Skills, and Abilities for the Level II position include those listed above for the Level I, as well as the following:

  • Ability to lead projects and staff related to project development, implementation, and evaluation.
  • Knowledge of and field-based experience with program oversight and development.
  • Understanding of state and federal policies impacting inclusive postsecondary education.
  • Experience collaborating with school districts, higher education administration and faculty, and agencies to implement inclusive higher education programs for students with ID.
  • Knowledge of and experience with state or regional alliance development, implementation, and evaluation.
  • Ability to effectively communicate ideas and issues using a variety of communication tools and platforms, including email, training materials, presentations, webinars, informational and instructional resources and products, online modules/courses, newsletters, web- based materials, and other electronic media.
  • Knowledge of instructional learning platforms.
  • Experience managing complex and time sensitive tasks.
  • Exemplary project management and organization skills including previous use of project management software.
  • Experience managing and mentoring junior staff.

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Grade:               

  • Technical Assistance Coordinator I.  The TAC I is the first-level professional job in this series, salary grade 31
  • Technical Assistance Coordinator II.  The TAC II is the second-level professional job in this series, salary grade 32

Salary Ranges

This is an exempt union position. This is a grant funded position with a current end date of September 30, 2024, subject to renewal contingent on funding and university needs.

All official salary offers must be approved by Human Resources.

UMass Boston requires all employees to be vaccinated against COVID-19 and to confirm proof of their vaccination status including booster. Exemptions from the vaccine requirement will be permitted only for qualifying religious or medical reasons. Regardless of vaccination status, you must wear a face covering in public indoor spaces on campus.

Applications close: Eastern Daylight Time

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

UMass Boston normally does not provide H-1B visa sponsorship for non-academic positions.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

UMass Boston requires all employees to be vaccinated and to confirm proof of their vaccination status. Exemptions from the vaccine requirement will be permitted only for qualifying religious or medical reasons. Regardless of vaccination status, you must wear a face covering in public indoor spaces on campus.

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