Human Resources Employment Opportunities

On-Campus Professional Apprenticeship Program Manager

Apply now Job no: 504567
Position Type: Staff Full Time
Campus: UMass Boston
Department: Career Services
Pay Grade: 34
Date opened: Eastern Standard Time
Applications close: Eastern Standard Time

General Summary: 

The Professional Apprenticeship and Industry Cluster (PACE) program will include on-campus apprenticeships for first and second year students, pairing students with staff volunteers who will enable them to gain supervised work experience in IT, finance, communications, health services, and other fields. Students will also have the chance to participate in industry cluster activities including networking events, job-shadows with Boston’s top business executives, and mentoring opportunities that lead to internships and ultimately to jobs.

Position Summary:

The Professional Apprenticeship Program Manager will work closely with the chancellor, career services, student affairs, HR, and campus departments to build an on-campus apprenticeship program for first and second year undergraduates. The manager will administer the on-campus apprenticeship program on a day-to-day basis, recruiting students into the program, connecting with advisors and faculty to help students navigate their options, and working with departments to identify apprenticeship opportunities and mentors. The coordinator will be responsible for approving apprenticeship postings and will support students and departments in the application process. They will also manage the professional development, feedback, and evaluation cycles to ensure that students are learning and building skills, and that they are making positive contributions to their host departments. Implement a pilot in spring 2020 for 30 students with the goal of scaling the program to 75 in fall 2020 and ultimately to 1,000 students annually by 2024.

Examples of Duties: 

  • In collaboration with the chancellor’s office, career services, student affairs, HR, and campus departments develop the apprenticeship application process for supervisors/mentors and students, the supervisor selection criteria and trainings, and the apprenticeship monitoring and evaluation processes. Develop and implement a plan for scaling the program from 30 in spring 2020 to 1,000 by 2024.
  • Work with departments across campus to identify apprenticeship opportunities and to recruit supervisors from among university faculty and staff. Conduct site visits to evaluate apprenticeships and collect feedback from students, mentors.
  • Review and approve apprenticeship proposals; provide feedback to strengthen the proposed experience.
  • Develop and implement a comprehensive training program for supervisors that includes strategies for developing students’ career competencies and cultural wealth.
  • Design and deliver a comprehensive communication strategy to generate widespread awareness of the PACE program among faculty, staff, and students and support supervisors in recruiting eligible student apprentices.
  • Oversee operational activities of employing students in on campus apprenticeships and administer the PACE institutional funding program, working closely with the Financial Aid Office, Student Employment Office, and Human Resources. Monitor payroll, student employment paperwork, and PACE job postings. Manage PACE budget.
  • Develop policies and procedures in accordance with office, university, state, and federal guidelines. Promote and build student participation in the PACE Program while working with appropriate entities to ensure program adheres to regulations and requirements.
  • Maintain the application website (Handshake) for campus apprenticeships, to closely monitor positions for ongoing availability and proactively communicate with supervisors to close positions already filled.
  • Meet with supervisors to provide information on PACE policies and procedures, to assess student staffing needs, to provide support with clarifying job descriptions, to address changes in job status, and check student work status as needed.
  • Coordinate and deliver information sessions at campus-wide student orientations, campus-wide supervisor training programs, and throughout the year for new student apprentices and supervisors.
  • Develop, manage, and deliver the PACE career development/apprenticeship course to be delivered to PACE students participating in the apprenticeship program, allowing them to earn credits while also building their professional skills and achieving specified learning outcomes. The course sequence complements on-the-job learning with modules about crafting resumes and cover letters, interviewing skills, and networking.
  • Provide comprehensive career services to students (including career advising, seminars, workshops, Handshake/Career Services/PACE orientations) revolving around career planning, internship, full-time employment, and networking needs. Seek ways for students to grow from and leverage their PACE experience.
  • Prepare regular reports to forecast, track, and assess the PACE program; use reports to make improvements in the operation and management of the PACE program.
  • Performs other duties as assigned.

Qualifications: 

Bachelor’s Degree required; Master’s Degree in Higher Education Administration, Career/Employment Counseling, MBA or a closely related field preferred. A minimum of three-five (3-5) years of work experience in college/university operations in a higher education setting or corporate/non-profit human resources required. Experience effectively hiring, supervising, and evaluating student and professional staff. Demonstrated ability to collaborate cross-functionally and to interact effectively with employers, students, alumni, faculty and university administrators.

  • The ability to plan and manage multiple complex projects simultaneously and balance priorities under time constraints, while maintaining strong attention to detail; the ability to evaluate programs and collect and analyze data; and strong oral and written communication skills required.
  • Must have extensive knowledge of computer database software, spreadsheets, and word processing and the ability to understand integrated computer systems (Microsoft Excel, Microsoft Word, Salesforce, Handshake, etc.).
  • Must be extremely organized and detail-oriented.
  • Knowledge of budget management.
  • Able to understand college-wide policies and procedures and HR employment legal issues.
  • Ability to conduct research and resolve problems.
  • Must possess excellent customer service, oral, and written communication skills.
  • Able to work well under pressure, multi-task effectively, set priorities, and meet deadlines.
  • Able to manage confidential and sensitive information.
  • Demonstrate a strong commitment to diversity and inclusion when working with students, staff, and faculty. 

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Salary Ranges

All official salary offers must be approved by Human Resources.

Applications close: Eastern Standard Time

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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