General Summary: 

Under the supervision of the Associate Director for Operations, the Coordinator for Events and Operations supports two distinct areas of the department, including:

Campus Center: The Campus Center reflects the University’s mission and founding principles of access, diversity and excellence through its abundant programs, services and spaces. The department oversees the daily operation of the building, which serves as the “living room” of campus. In collaboration with various campus partners, the Campus Center supports and enhances student life and student involvement, University amenities and resources, and event and conference services.

Event Services: Manages a full range of meeting and event spaces for the UMass Boston community and external guests. Responsibilities include space scheduling, event detailing, staffing coordination and technology support. Event Services also manages all marketing initiatives of the department including websites and printed materials for internal and external initiatives. Additionally, Event Services coordinates and supports University events in collaboration with our partners in Advancement and Alumni Engagement, Enrollment Management, Student Affairs and University Events.

The Coordinator for Events and Operations will support the department by providing on-site event coordination and support in department managed spaces across campus. Additionally, they will assist in processing space requests and providing logistical assistance to outside guests and members of the UMass Boston community.

Examples of Duties: 

• Serve as a member of the Campus Center and Event Services team, to support the overall mission of the department; Collaborate on the development of annual goals and strategic priorities.
• Assist in coordinating space and facility usage including room setups, technology implementation, event support and special programming needs; utilize scheduling software and related reports to ensure smooth operations; ensure that set-ups are done correctly, and rooms are turned over in a timely manner.
• Process space requests for students, faculty and staff and guests utilizing reservation software; gather relevant details and logistics related to meetings and events; distribute event operations reports and room signs accordingly.
• Advise faculty, staff, students and guests in planning, coordinating and managing meetings and events on campus; responsible for the thorough knowledge of applicable space use policies, regulations and laws, student organization requirements and facility resource capabilities.
• Assist in hiring, training, supervising and evaluating the student staff.
• Create, submit and track work orders addressing maintenance and facility related issues in all department managed spaces. Coordinate custodial services for meeting and public spaces in the Campus Center and other event spaces.
• Collaborate with Information Technology to maintain and provide instruction in the use of audio-visual equipment.
• Collaborate with colleagues across campus to ensure the high-level execution of major and signature university-wide events, including but not limited to Welcome Week, Open House, Welcome Day and Commencement
• Assist in managing the inventory process of supplies, equipment and furnishing for the department.
• Assist in creating educational, social and wellness programs for students; manage and develop programming in the Game Room.
• Provide assistance responding to departmental email accounts, answering telephones and assisting walk-in guests.
• Partner with others in the department in the use of social media to highlight department programs and services.
• Provide oversight of the Game Room and Information Desk when required.
• Attend and participate in scheduled meetings; represent the department on various committees, as assigned.
• Perform other duties as assigned.

Qualifications: 

Bachelor’s Degree and a minimum of one to three years of experience in event management, college unions, or activities.

Prior supervisory experience is preferred. The ability to work alternative shifts during evenings and weekends to support events is required. Experience in processing or tracking reservations and/or the use of reservations software is preferred. Knowledge of or prior experience with campus financial and/or HR systems is preferred.

Additional Considerations:

• Knowledge of Microsoft Suite and other administrative software systems.
• Knowledge of 25Live Scheduling Software.
• Ability to work in a diverse setting and manage complex communications with individuals from varying backgrounds.
• Ability to work creatively, collaboratively and independently in developing and carrying out responsibilities.
• Ability to work collaboratively and independently with university departments and service providers.
• Ability to gather information through questioning individuals and by examining records and documents.
• Ability to maintain accurate records.
• Ability to establish and maintain harmonious working relationships with others and to deal tactfully with others.
• Ability to assemble items of information in accordance with established procedures and determine the proper format and procedures for assembling items of information.
• Ability to exercise sound judgment.
• Ability to work independently.
• Ability to multi-task and prioritize.
• Superior customer service skills.
• Strong interpersonal and organizational skills.
• Strong oral and written communication skills.
• Strong problem solving and organizational skills.

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Grade: PSU 29              

Salary Ranges

This is an exempt union position. 

All official salary offers must be approved by Human Resources.