General Summary of Position:

The ISSO team is seeking a part-time International Student Services Assistant. This role is vital to supporting the needs of the ISSO team through various administrative tasks, customer service, and student support. A strong desire to provide top-tier customer service is a must.

The International Student Services Assistant will offer support to academic departments and the ISSO by providing customer service, prescreening, and programing planning and coordination related to all international students enrolled at UMass Lowell in nonimmigrant visa classifications

The position will:

• Screen student and scholar questions via email and walk-ins to triage to ISSO advisors or Executive Director as necessary.
• Initial contact for troubleshooting technical e-form issues.
• Position requires use of the following software: Sunapsis, Five9, and other technologies/applications. 
• Support the ISSO office in implementation of events and orientation sessions for the international student population at UML.
• Assist with general business operations – travel, ordering office supplies, event planning (booking rooms, ordering catering, marketing, etc)
• Assist with website management and editing.
• Other duties as assigned by Executive staff.

Minimum Qualifications (Required):

• U.S. Citizenship or U.S. Permanent Residency required.
• Bachelor’s degree
• Minimum of one to three years customer service experience; preferred in higher education, governmental or non-profit setting.
• Must be proficient in Microsoft Office Suite.
• Experience with case management and/or customer relations management software.
• Cultural sensitivity to persons of all backgrounds and nationalities.
• Interest in working with international students in the higher ed setting. 

Special Instructions to Applicants: 

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.   

Please include a resume and cover letter with your application.  Names and contact information of three references will be required during the application process.