Human Resources Employment Opportunities

Special Assistant to the Chancellor, Student Success Analyst

Apply now Job no: 496769
Position Type: Staff Full Time
Campus: UMass Boston
Department: Chancellor's Office
Date opened: Eastern Standard Time
Applications close: Eastern Standard Time

General Summary: 

The University of Massachusetts Boston is nationally recognized as a model of excellence for urban public universities. Part of the UMass system, UMass Boston combines a small-college experience with the vast resources of a major research university. Approximately 16,500 students and 3,000 faculty and staff compose the core of UMass Boston, while over 150 academic programs for undergraduate, graduate, and non-degree-seeking students offer limitless opportunities. The university’s urban location allows UMass Boston’s students, faculty, and staff to actively engage with and serve the community through academic programs like nursing and education, research into complex urban issues, and the creativity and innovation that come with a diverse student body and devoted faculty.

Over the last ten years, UMass Boston has invested heavily in student success, resulting in numerous initiatives that have collectively increased graduation rates among first time full-time freshmen by 15 percentage points.  Despite these gains, 6-year freshmen graduation rates remain below 50%.  This rate is unacceptably low and we must do better.  As a result, the University is committed to investing in retention and graduation initiatives to drive improvement.  Student success has been identified by the University – and new Chancellor Katherine Newman – as a critical goal within UMass Boston’s strategic plan.  We are committed to increasing freshmen retention rates by 3-5 points this academic year.

The Special Assistant to the Chancellor, Student Success Analyst will provide research, analysis, strategy, and project management support to the Deputy Chancellor, who has overall responsibility for UMass Boston’s student success goal. 

The incumbent will become a trusted expert through research, analysis, strategic thinking, problem-solving, communication, and stakeholder engagement; will take ownership, drive progress and achieve results with a sense of urgency; will work independently and collaboratively; and maintain a laser focus on achieving progress, results, and outcomes.   

Examples of Duties: 

  • Conduct in-depth research and due diligence on issues of importance to student success; gather quantitative and qualitative data from multiple sources and stakeholders;
  • Develop a deep and detailed understanding of issues while maintaining the ability to pull back and generate insight and strategic direction;
  • Perform analyses that will provide insight, including financial analysis, benchmarking, best practices assessment, quality assessment, and analysis of outcomes;
  •  Develop and deliver high quality, error-free analysis, and written work products;
  • Provide strategic planning and project management support on key initiatives, including development of clear work plans and active management of key tasks and milestones;
  • Navigate the organization to achieve progress through assessment of needs, anticipation of roadblocks and deep collaboration with a broad array of stakeholders;
  • Learn and deeply understand the operations of the University, including stakeholders and organizational structure, data systems and sources and strengths and opportunities;
  • Foster strong working relationships and effective channels of communication with stakeholders at all levels of the organization;
  • Assist in the development and refinement of strategic, business and/or implementation plans with stakeholders across the organization;
  • Offer analysis and advice on strategic initiatives, outcomes, financials, human capital, and other areas;
  • Serve as a member of the Chancellor’s team;
  • Perform other duties as assigned.


Bachelor’s Degree and a minimum of five-seven (5-7) years of experience in an analyst role at a top-tier management consulting firm, or equivalent experience in strategy, analysis and project management required; OR a Master’s Degree and a minimum of three-five (3-5) years of experience in an analyst role at a top-tier management consulting firm, or equivalent experience in strategy, analysis and project management required. 

Knowledge, Skills, and Abilities

  • Demonstrated ability to conduct research, analyze and interpret programmatic and financial information, and sift through information to unearth relevant implications and opportunities;
  • Demonstrated ability in project management, including the development of detailed work plans, collaboration with multiple stakeholders to achieve key tasks, and delivery of intended outcomes;
  • Ability to work independently, take initiative and solve problems;
  • Strong and creative problem-solving capabilities;
  • Strong interpersonal skills, with a demonstrated ability to collaborate with diverse people;
  • Strong oral and written communication skills;
  • Ability to collect, clean and analyze large datasets using core Microsoft Excel functionality
  • Strong attention to detail with the ability to produce error-free and high impact work product in Microsoft Word, Excel, and Powerpoint;
  • Strong commitment to the values of the university, such as diversity, equity & inclusion, and economic & cultural development;
  • Strong commitment to act, navigate through roadblocks and be part of the solution;
  • Strong commitment to customer service.

Application Instructions:

Please apply online with your resume, cover letter, and list of three references. 

Review of candidates will begin following the application closing date.

Salary commensurate with skills and experience. 

This is a non-union position. 

Applications close: Eastern Standard Time

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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