Human Resources Employment Opportunities

Digital Video Lab Technician

Apply now Job no: 495472
Position Type: Staff Full Time
Campus: UMass Boston
Department: Art
Pay Grade: 18
Date opened: Eastern Daylight Time
Applications close: Eastern Daylight Time

General Summary: 

The Digital Video Lab Technician, within the Art Department, is responsible for strategic planning and ongoing improvement of Art Department teaching facilities related to various fine arts disciplines. The incumbent will supervise and manage all studios related to this specific discipline, including but not limited to repairs, imaging maintenance, and purchasing; and will assist students in the acquisition of and proficiency with the tools, language, and studio skills to supplement their specific art courses related to Digital Video.

The Digital Video Lab Technician will coordinate front line daily support for all the classroom technology and A/V equipment, the Digital Print Lab, and equipment checkout area in the Art Department. In conjunction with the other lab technicians, the incumbent will provide supervision of equipment checkout student workers. The incumbent will also act as a technical liaison between the Art Department and University’s Information Technology Services Division; and will oversee the day-to-day operations of all computer labs, printing studios, and equipment inventories in the Art Department.  

Examples of Duties: 

  • Facilitate and support course instruction, guidance, and interaction in the acquisition of and proficiency with the tools, materials, processes, practical and language of Digital Video during scheduled lab hours, developed in consultation with video faculty; implement and staff lab hours, guiding students through assigned projects, providing additional insight and support as needed throughout the semester; advise students on purchasing of classroom supplies in accordance with the syllabus and safety regulations of the studios;
  • Provide technical support to video end-users including helping users articulate critical information, responding to user concerns, and resolving user needs;
  • Create and maintain images for instructional classrooms, mobile units, and digital work labs, ensuring that the image is pertinent to all of the art classes that utilize those spaces, as well as handling software licensing issues; work to set up an image deployment server, print server;
  • Perform routine assessments, maintenance, and upgrades of desktop hardware, software, and peripheral equipment in the Art Department labs, and escalates to IT as necessary;
  • Provide updates of computers including imaging, software installation and updates, troubleshooting, cleanup, hardware repair, hardware upgrades and networking, as needed;
  • Manage overall technology for video; serve as main technological staff in video, maintaining the digital video lab and advising on best practices for new equipment;
  • Maintain and repair all video hardware, including those labs that are not under immediate supervision; manage cleaning, repairing of fixtures and equipment and scheduling assessment of repair needs of equipment; provide maintenance of discipline-specific studio spaces;
  • Coordinate equipment checkout to students, staff, and faculty, in cooperation with other lab technicians; implement policies for checkout and fine policies for late or missing equipment; manage usage of the checkout database for borrowed equipment by students and faculty; train student staff on proper use to ensure accuracy of inventory; maintain inventory of all equipment, as well as checkout system; anticipate changing needs of each Art Department Studio course in relation to the changing access to equipment;
  • Supervise student workers including hiring and training; ensure delivery of good customer service to students, faculty, and staff with regard to academic technology;
  • Recommend streamlined policies and procedures around utilizing academic technologies, articulate needs of community, and recommend solutions in recognition of best-practices and University-wide IT systems, resources and policies; develop best practices based on available studio space and equipment and communicate those procedural changes to students and faculty and will recommend best practices to Facilities and IT for individual issues in labs;
  • Ensure lab security, both during scheduled and non-scheduled hours, through proper, secure installation of equipment, storage of tools, consumable goods, and student projects;
  • Work with faculty in discipline and Department Business Manager on the purchasing of lab supplies and equipment; maintain ProCard for purchasing; maintain contact with outside vendors to research equipment costs for both current and future use;
  • Work with faculty in discipline to provide budget recommendations to Business Manager and Chair about current and future needs of discipline area, as well as departmental computing and technological needs;
  • Work closely with full-time and adjunct video faculty to ensure the necessary equipment, hardware and software is in place to support their pedagogical goals, as well as work to ensure that the video areas are making forward technological progress;
  • Consult with tenured and adjunct faculty on pedagogical practices and objectives, providing recommendations based on student interactions and feedback, along with guidelines for best practices and safety that should be considered when structuring student projects; 
  • Support skill-based class demonstrations utilizing camera and audio equipment, specialized lighting, rigging and grip, techniques in audio syncing, color grading and monitor/broadcast calibration systems, when needed;
  • Supervise and provide additional hands-on training with production tools, including but not limited to, software and hardware, processes, printers, and lighting equipment;
  • Calibrate monitors for individual class needs and color spaces dependent on equipment; 
  • Cooperate with other lab techs as needed to provide staffing for equipment checkout and to resolve scheduling issues;
  • Perform other duties as assigned. 

Qualifications: 

Applicants must have at least (2) two years of full-time, or equivalent part-time, technical or professional experience in the planning, administration, and development of audio-visual training programs. Proficiency in advanced nonlinear video and audio editing techniques required. 

Preferred Qualifications:

  • Art and design technical experience; 
  • Apple Certified Support Professional (ACSP); 
  • Well versed in overlapping though unrelated additional skills and studio practices based on the topics of a course in any given semester;  
  • Additional experience supporting MacOSX in a networked environment, as well as computer desktop administration and deployment; 
  • Experience in instructional media and educational technologies;
  • Experience supporting end users in a video/academic environment.

Knowledge, Skills, and Abilities:

  • Knowledge of Microsoft, Adobe, and Apple products as related to video, print, and other art/design uses;
  • Knowledge of printer profiles and computer screen color calibration;
  • Knowledge of hardware and software maintenance and repair, image deployment and computer maintenance updates for current and outdated operating systems and software;
  • Knowledge and skill in contemporary theory, contemporary artists, art historical and contemporary studio art practices, and emerging technologies and techniques is essential;
  • Knowledge of and experience with Windows and Macintosh operating systems, Deploy Studio, and Apple Remote Desktop within a networked environment;
  • Evidence of familiarity with new technologies and systems;
  • Solid user-level familiarity with Mac hardware and working knowledge of troubleshooting processes;
  • Ability to communicate the proper use and application of entire inventory of equipment;
  • Ability to gather, analyze and present information and demonstrate strategic planning skills;
  • Ability to stay abreast of constant changing nature and evolution of digital technologies, studio skills, and standards;
  • Ability to stay abreast of current and evolving technologies and pedagogical practices related to discipline, along with contemporary art and artists;
  • Ability to vary instructional methods to accommodate a range of students’ individual learning objectives;
  • Ability to convey interdisciplinary perspectives that define contemporary studio practice;
  • Ability to understand and apply the policies, rules, regulations, procedures, specifications, standards and guidelines governing assigned unit activities;
  • Ability to establish and maintain harmonious working relationships with others;
  • Ability to work independently with strong time-management skills;
  • Ability to work as a team member in a fast-paced environment;
  • Manual dexterity;
  • Mechanical aptitude;
  • Strong oral and written communication skills;
  • Strong presentation and analytical skills;
  • Strong attention to detail, follow-through and high level of initiative and organizational skills;
  • Strong commitment to customer service.

Application Instructions: 

Please apply online with your resume, cover letter, and list of three professional work references.

Review of candidates will begin following the application closing date, September 17, 2018.

Bi-Weekly Salary: $1,920.32

Instructional Media Specialist. 

Applications close: Eastern Daylight Time

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The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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