Human Resources Employment Opportunities

Community Director

Apply now Job no: 524145
Position Type: Staff Full Time
Campus: UMass Boston
Department: Student Housing Office
Pay Grade: 31
Date opened: Eastern Daylight Time
Applications close: Eastern Daylight Time

General Summary: 

The Community Director serves an important leadership role in creating an environment and experience that contributes to the academic and personal success of each student living in residence halls. The Community Director receives direct supervision from the Associate Director of Residential Education and functional supervision from Conduct Case Manager, CARE manager, and Associate Dean/Director of Housing & Residential Life. The Community Director will create living-learning environments that challenge and encourage the holistic development of students and support student leadership and success.  

The incumbent will implement a residential program focused on individual contact and a culture of care; and will provide counseling and referral for personal, developmental, behavioral and academic concerns of students. The Community Director must possess the ability to develop and maintain effective relationships with a diverse population of students, staff and faculty. The Community Director will co- supervise a staff of 31 Resident Assistants (RAs). They also oversee all operational and programmatic activities of the residential community and adjudicate student conduct cases. Summer responsibilities may include participation in department-wide initiatives or special project teams (e.g., Summer projects, Training Teams, etc.). This is a full-time, 12-month, live-in position. Successful candidates will also be administratively strong, culturally competent, possess a Master's degree, and have prior residence life or related student affairs experience.  

This position may be assigned formal on-call duties in accordance with Article 18.3 of the contract between the University and the Professional Staff Union. Assignment of on-call will be detailed using the “On-Call Assignment (Professional Staff) Form.”  

Examples of Duties: 

Student Development & Community Standards 

  • Create living-learning environments that challenge and encourage the holistic development of students and support student leadership; foster a sense of community in the residence hall and engage in one-on-one contact with a residential community. 
  • Implement a residential program focused on individual contact and a culture of care; encourage residents to develop relational skills and to examine their own values, beliefs, and academic goals.
  • Create an open and safe environment that encourages residents to grow and examine issues including value development, decision making, problem solving, leadership and development.
  • Administer residence hall programming funds.
  • Engages resident population on current events including topics of diversity and equity, social justice, and being a productive community member.
  • May advise Residence Hall Association or other student leadership organizations.
  • Living among students and setting an appropriate standard for residential living.\Provide counseling and referral for personal, developmental, judicial, and academic concerns of students.
  • Empower residents to take responsibility for their actions and decisions as a member of the UMass Boston and residence hall community; inform and educate residents about institutional and Housing and Residential Life policies.
  • Serve as a student conduct hearing officer.
  • Collaborate with Living Learning Community Partners to support student engagement.
  • Partner with students and family members to support student success.

On-Call Responsibilities  

  • Responds as Community Director on Call (CDOC) for crisis situations, including during non-business and weekend hours.
  • Responds to students and families on Residential Life issues or concerns.
  • Acts as a liaison with University of Massachusetts Boston Police Department, University Counseling Services, faculty, and other University offices during emergencies.
  • Assist in the ongoing development, revision, and implementation of crisis management and communications plans as necessary.

Staff Supervision  

  • Meets with each staff member individually on a regular basis.
  • Plans and implements staff development programs.
  • Advises staff on appropriate student and floor interventions.
  • Addresses concerning trends or behavior, as well as recognizes positive efforts.
  • Plan and conduct weekly RA staff meetings.
  • Complete formal written evaluations of RA staff.
  • Motivate staff to plan and implement programs that meet student needs and interests;  

Department and University Relations  

  • Select and train part-time student employees, including Resident Assistants and summer staff; assist with recruiting and interviewing staff and other student employees as needed.
  • Work with the Associate Director of Residential Education to design, facilitate, and evaluate educational staff development and training experiences for the Resident Assistant (RA) staff including Fall and Winter Training.
  • Attend and participate in weekly professional staff meetings as scheduled and meet regularly with the Associate Director of Residential Education.
  • Participate in department and University committees as requested.
  • Collaborate with campus offices to develop and facilitate programs that support student engagement.
  • Assist in University/Office events such as Open Houses, Orientation, and Welcome Day.  


  • Manage and enhance the physical aspects of the residence hall (signage, cleanliness, maintenance, safety, and security), including completing residence hall inventories and health and safety inspections; engage in ongoing facilities assessment and management, including participating in the planning for general and preventative maintenance.
  • Facilitate relationships with facility partners including Capstone on Campus Management and Sodexo/UMB Dining.
  • Respond to written and oral communications in a timely manner.
  • Manage the opening and closing of the residence hall; manage, distribute and control the keys for the residence hall, including after-hours lockouts.
  • Assist in managing room changes and vacancies.
  • Interpret and implement processes, policies, and procedures.
  • Engage in ongoing, data-driven, outcomes-based assessment and use results to inform future decision-making.
  • Perform other duties as assigned. 


Bachelor’s Degree in Higher Education, Student Services, Student Affairs, Counseling or a closely related field, master’s degree preferred, and a minimum of one to three (1-3) years of post-bachelor's work experience in housing and/or residence life or related field is required. A demonstrated record of success in residential and student services is preferred. This position requires evening, weekend and holiday hours, as well as availability outside of regularly scheduled hours for emergencies. Availability to serve in the on-call rotation for Housing and Residential Life staff is required. Availability to serve as an emergency responder and perform assigned tasks, as deemed necessary by the Director.  

  • Knowledge of Microsoft Office suite and other administrative software.
  • Knowledge of the safety and security precautions within residence housingKnowledge and understanding of student confidentiality.
  • General knowledge of and ability to apply counseling techniques as appropriate.
  • Ability to analyze problems and determine appropriate solutions within a framework of general policies and procedures.
  • Physical and emotional ability to work long and irregular hours, occasionally involving emotional stress and interrupted sleep.
  • Strong oral and written communication skills.
  • Strong skill in the use of technology to manage data and the ability to facilitate communication.
  • Strong and effective supervisory, training, and presentation skills.
  • Ability to work independently.
  • Strong organizational and problem-solving skills.
  • Strong commitment to customer and student service. 

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Grade: 31             

Salary Ranges

This is an exempt union position. 

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact or 617-287-5150.


Applications close: Eastern Daylight Time

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

UMass Boston normally does not provide H-1B visa sponsorship for non-academic positions.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.