Human Resources Employment Opportunities

HR Customer Service Assistant (Benefits/Labor Relations)

Apply now Job no: 516107
Position Type: Staff Full Time
Campus: UMass Boston
Pay Grade: 15
Date opened: Eastern Daylight Time
Applications close:

General Summary: 

The HR Customer Service Assistant will provide routine administrative duties to support the daily operations of the Department of Human Resources. The incumbent will greet, direct and/or provide assistance to both internal and external customers; receive and direct internal and external phone and e-mail inquiries and when necessary, field inquires to appropriate staff person; receive, sort and distribute mail; prepare selected correspondence; and proofread and type documents. S/he will run reports and conduct database queries; gather, update and enter information into departmental and/or university databases and systems; and will schedule meetings for departmental directors and managers. The incumbent will be responsible for interacting with a wide variety of staff, faculty and students to provide information and to direct them to the appropriate source for resolution of an issue.

Examples of Duties: 

GENERAL CUSTOMER SERVICE

  • Provide routine administrative support for the Human Resources Department; greet and direct visitors; respond to internal and external phone and e-mail inquiries; field inquiries and relevant paperwork and forms to appropriate staff person; provide regular information to existing and prospective employees, as well as students and the general public; receive, sort and distribute mail to appropriate individuals within assigned unit.  Will have responsibility for staffing the HR Office reception desk and act as the front-facing representative of the office in providing excellent customer service to faculty, staff and students.
  • Prepare and answer correspondence, including e-mails for the Human Resources email account, accurately and in a timely manner to meet the needs of internal and external customers in accordance with university policies and procedures while providing a high-level of customer service excellence;
  • Provide routine information to and coordinate efforts with staff, and other internal and external departments, agencies and/or customers to exchange information, resolve problems and/or facilitate progress of departmental programs, functions and activities relevant to the employee life cycle;
  • Review and conduct employment verifications and notify requestors of employment status; process and compile information for verification letters for both current and former employees;
  • Assist employees with parking deductions, name and address updates and routine payroll information changes in HR Direct People Soft;

HR OPERATIONS 

Office Management

  • Monitor inventory levels of departmental office supplies to ensure adequate supply levels and to maintain the smooth operation of the department; create and maintain database of inventory and supplies to document what is needed; responsible for order office supplies and business cards for HR departmental staff;
  • Run prepared reports and conduct database queries to provide requested information to inter-and intra-departmental staff and customers; may review reports and compare data for accuracy;
  • Assist the Business and Operations Manager with administrative tasks, such as reserving location for seminars, trainings and events, preparing mailings, 
  • Schedule meetings for departmental managers and senior staff; schedule time and location and reserve required facilities; check availability of parties involved; communicate with university departments if specific equipment or requirements are needed to accommodate the meeting; assist the Administrative Assistant in scheduling meetings for employee relations staff, when needed;

COMPENSATION & BENEFITS

  • Assist with processing Tuition Waiver and Remission Forms, when needed complete forms and update tracking list for completed forms; 
  • Assist with scheduling new employee orientations
  • Perform other duties as assigned

LABOR & EMPLOYEE RELATIONS

  • Provides administrative and clerical support to the Labor & Relations team; 
  • Assist with coordination/organization of materials for grievances, labor and other employee relations matters;

HR ADMINISTRATIVE

  • Gather, update and enter information into respective departmental and/or university databases and/or systems to ensure current, accurate, organized and accessible records and retrieve information from files, and run reports as directed;
  • Assist with processing Tuition Waiver and Remission Forms, when needed complete forms and update tracking list for completed forms;
  • Perform other duties as assigned. 

Qualifications: 

  • Knowledge e of standard office procedures and practices, including record keeping, office correspondence control and the uses of office equipment and supplies;
  • Knowledge of office software, including Microsoft Office;
  • Ability to understand and apply the laws, rules, policies and procedures governing the assigned unit activities;
  • Ability to learn about and support the culture of Department of Human Resources, including the roles of the various members of the department and its processes;
  • Ability to assemble items of information in accordance with established procedures;
  • Ability to work accurately with names, numbers, codes and/or symbols;
  • Ability to file material in accordance with standard filing procedures;
  • Ability to maintain accurate and current records;
  • Ability to communicate effectively both orally and in writing;
  • Ability to establish and maintain harmonious working relationships with others;
  • Ability to deal tactfully with others;
  • Ability to explain the laws, rules, policies and procedures governing assigned unit activities;
  • Ability to perform arithmetical computations with accuracy;
  • Ability to give written and oral instructions in a precise and understandable manner;
  • Ability to exercise sound judgment in handling confidential information;
  • Ability to complete tasks in a timely manner;
  • Ability to be patient while dealing with the public;
  • Strong interpersonal and organizational skills; strong attention to accuracy and detail;
  • Strong commitment to customer service.

Application Instructions:

Please apply online with your resume, cover letter and list of three references. 

Review of candidates will begin following the application closing date.

Hourly Rate: $23.20

This is a non-union exempt position. 

All official salary offers must be approved by Human Resources.

UMass Boston requires all employees to be vaccinated against COVID-19 and to confirm proof of their vaccination status. Exemptions from the vaccine requirement will be permitted only for qualifying religious or medical reasons. Regardless of vaccination status, you must wear a face covering in public indoor spaces on campus.

Applications close:

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

UMass Boston normally does not provide H-1B visa sponsorship for non-academic positions.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

UMass Boston requires all employees to be vaccinated and to confirm proof of their vaccination status. Exemptions from the vaccine requirement will be permitted only for qualifying religious or medical reasons. Regardless of vaccination status, you must wear a face covering in public indoor spaces on campus.

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