Human Resources Employment Opportunities

Senior Associate Director of Student Financial Aid

Apply now Job no: 509130
Position Type: Staff Full Time
Campus: UMass Boston
Department: Financial Aid Office
Pay Grade: 34
Date opened: Eastern Daylight Time
Applications close: Eastern Daylight Time

General Summary: 

The Senior Associate Director of Student Financial Aid will provide support and leadership for the Office of Financial Aid Services with emphasis on compliance with federal and state financial aid regulations. The incumbent will lead the office in policy and procedure development, fund management and inter-departmental relations. The Senior Associate Director is responsible for all enrollment monitoring related functions; including, return of fund calculations and satisfactory academic progress. The Senior Associate Director is also responsible for overseeing the enrollment and student application functions of Financial Aid Services; and will supervise and train financial aid staff to ensure accurate and consistent information dissemination to students, families, external agencies and other university offices.   

Examples of Duties: 

  • Provide support and leadership for the Office of Financial Aid Services with emphasis on compliance with federal and state financial aid regulations, work independently, and in collaboration with the director in establishing policies and procedures governing the awarding and distribution of financial aid resources with emphasis on federal and state compliance;
  • Oversee all enrollment and satisfactory academic progress related activities; and retention specialists, as well as other staff, to ensure accurate and consistent financial aid information dissemination to students, families, external agencies, and other university offices;
  • Oversee all satisfactory academic progress related activities to ensure compliance with federal and state rules and regulations;
  • Responsible for the coordination of all activities related to enrollment; responsible for Federal Return of Title IV fund calculations and state refund calculations; perform calculations within designated timeframes, create, implement and review procedures to ensure continued compliance, perform a second check on calculations performed by other staff members;
  • Manage the student financial aid budget and disbursement of federal, state and institutional funds; collaborate with the Division of Administration and Finance including the Budget Office and Controller’s Office.
  • Work closely with the Financial Aid Services team and Director in designing and implementing procedures that maintain compliance and program integrity while supporting enhanced customer service;
  • Serve as the financial aid liaison for student enrollment issues presented by the Provost’s office, University Advising, and the Registrar’s Office; advocate on behalf of Financial Aid Services to ensure other offices work towards compliance.
  • Participate in annual and weekly packaging and budgeting preparation and review.
  • Work with the Enrollment Management marketing team to create materials and publications used to communicate financial aid policies to students and families; perform annual review of the financial aid website and work with the marketing team to update content;
  • Counsel students and families in all aspects of the financial aid process;
  • Represent the Student Financial Aid Services office on University committees, as assigned;
  • Present to university audiences and at events, as needed;
  • Participate in meetings, workshops and conferences to keep abreast of local, regional and national financial aid policies;
  • Perform other duties as assigned. 


Bachelor’s Degree and a minimum of five-seven (5-7) years of progressively responsible experience in the administration of financial aid programs in a high volume financial aid office required.  Demonstrated record of successful leadership and supervisory experience required.  Extensive and expert knowledge of state and federal financial aid regulations, eligibility guidelines, awarding and reporting, required.  Ability to interpret and apply complex federal regulations required.  Proven experience with integrated information systems, such as PeopleSoft or other appropriate student information systems in developing and implementing financial aid and scholarship programs and services preferred.  Experience identifying issues and appropriately addressing concerns with a diverse audience required.  Ability to work weekends and/or evening hours, as needed, and the ability to travel locally and regionally as needed. 

  • Demonstrated knowledge of federal and state financial aid programs, regulations, policies and procedures;
  • Demonstrated knowledge and experience working collaboratively with administration, faculty and staff;
  • Demonstrated ability to handle difficult situations in a professional manner;
  • Ability to be student oriented and customer service focused, with a demonstrated commitment to access and diversity;
  • Ability to hire, lead and support a dedicated team;
  • Ability to initiate and nurture collaborative partnerships;
  • Ability to manage and prioritize tasks, meet deadlines and oversee major projects from development to implementation;
  • Ability to work independently and see tasks through to completion in a timely fashion;
  • Ability to act with discretion and maintain confidentiality;
  • Ability to think strategically, exploring and helping to facilitate new models and efficiencies for higher education;
  • Demonstrated leadership ability;
  • Strong written and oral communication skills, including the ability to communicate successfully with a diverse student body and work force;
  • Strong organizational and interpersonal skills;
  • Strong research, quantitative, analytical and problem solving skills. 

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 


Salary Ranges

This is an exempt position.

All official salary offers must be approved by Human Resources.

Applications close: Eastern Daylight Time

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

UMass Boston normally does not provide H-1B visa sponsorship for non-academic positions.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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