Human Resources Employment Opportunities

Senior Network/Systems Administrator

Apply now Job no: 507613
Position Type: Staff Full Time
Campus: UMass Boston
Department: Computer Science
Pay Grade: 33
Date opened: Eastern Daylight Time
Applications close: Eastern Daylight Time

General Summary: 

The Senior Network/System Adm. is responsible for the design, planning, security and the day‑to‑day operation of the Computer Science Department’s network, PCs, servers, switches and software. Duties include system configuration for a variety of operating systems, setting up virtualization environment to support teaching, research and department operations, maintaining department file, email and web servers, installing and configuring computer networking equipment, developing user policies, monitoring for physical and network security, and providing support for system emergencies. The person is also responsible for working with the department Lab Director in planning equipment purchases to improve lab operations. In addition, the senior network/systems administrator serves as a liaison between the CS department and other departments on campus regarding IT matters.

Examples of Duties: 

Management Responsibilities: Hire, supervise and train the Network/Systems Support Specialist to provide support for the department’s IT needs. Assist the Network/Systems Administrator III to train student operators on department help desk function including back-up and restore operations. Provide timely communications to department staff, student and faculty users on their requests for services, especially during system interruption times.

Software Support Responsibilities: Provide course‑related, research and system software support for professors, students and department staff. With the help of the Network/Systems Support Specialist, install/upgrade available software packages on the department's systems that provide support for teaching, research, email, web site and our virtualization environment. Develop new software tools/scripts to facilitate support functions. Ensure that systems are always available to faculty, staff, and students for both teaching and research. Maintain integrity of systems and networks through active monitoring of system activity. Handle system emergencies.

Hardware Support Responsibilities: With the help of the Network/System Administration III and student operators, provide hardware support for department computers. This includes debugging the problems, sending the faulty equipment out for repair and allocating available server resources to support teaching and research. Ensure that systems are always available to faculty, staff, and students. 

Network Support Responsibilities: Understand the network topology of the department’s network. Apply expert knowledge in networking to debug and resolve the department’s networking issues. In conjunction with the ITSD department, make repairs and install new networking equipment when required.

Systems Management Responsibilities: Draft, implement and enforce system use policies, including fair access, resource use guidelines, system access policies, and policies for the protection of users from internal and external security attacks. Write and maintain department user documentation, operation procedures, and on‑line FAQ help. Maintain the physical security of the lab including theft protection devices for equipment and establishing access policies during off hours. 

Systems Security Responsibilities: Manage ongoing defense against computer viruses and other unauthorized computer use This includes making sure that appropriate virus scans are done frequently enough, system software are frequently upgraded with the latest security updates.  Working with the ITSD department, handle occurrences of system abuse or intruder threats with fast and appropriate responses to protect the integrity of the system, and the rights of the users to privacy and to access the system.

Fiscal Responsibilities: Assist the Lab Director in researching and making recommendations on new hardware/software purchases to improve the department’s IT operations. When equipment arrives, manage its timely deployment. 

Departmental Liaison: Act as liaison to other University departments on issues including networking (with ITSD), physical lab and server room conditions (with Physical Plant), lab safety and Fire safety (with Environmental Safety), lab security and user protection (with Campus Public Safety), and coordinate with other departments in sharing computing resources as required. 

Qualifications: 

Bachelor's degree in Computer Science, plus 7-10 years related experience. Solid knowledge of the UNIX/LINUX operating system, including device drivers, file systems, and performance analysis tools. Proficiency with most aspects of UNIX/LINUX and Windows system administration; for example, system installation and configuration, print server software, security software and installing third‑party hardware. Ability to program in scripting languages (e.g. perl, PowerShell, bash shell commands). Proficient in networking and distributed computing environments including NFS, NIS and DNS. Experience with Server Virtualization software (e.g. VMWare vSphere, vCenter). Ability to learn quickly, adapt to a rapidly changing environment and solve technical problems quickly and completely. Willingness and ability to work evenings and weekends during crisis and busy times. Strong interpersonal skills; capable of writing user documentation, lab policies and FAQs. Strong ability to prioritize tasks and exercise diplomatic skills under stress. Working experience with cloud computing is a big plus.

Physical abilities:  May have to check connections behind office furniture, in equipment racks, in the ceiling, and in wiring closets. Job requires moving a variety of computer equipment in installed locations including offices, server room racks, under furniture, ceiling spaces, and wiring cabinets. Sometimes requires long periods of keyboard use. May have to trace or repair cables that run throughout the facility. Some equipment is heavy and some equipment has a danger of electrical shock if improperly used.

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Salary Ranges

This position is exempt. 

All official salary offers must be approved by Human Resources.

Applications close: Eastern Daylight Time

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

UMass Boston normally does not provide H-1B visa sponsorship for non-academic positions.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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