Institution Maintenance Foreman- Lockshop

Apply now Job no: 515338
Work type: Staff Full Time
Campus: UMass Amherst
Department: Building Maintenance
Pay Grade: 18
Categories: Facilities/Grounds

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Supervise Facilities Operations And Residential Life personnel in the performance and daily operation of Lock Shop including installation and maintenance of locking devices and associated hardware, security and door related hardware, card access, and key box systems. Continual evaluation of systems and component performance, and maintenance of parts inventories.  


Essential Functions

  • Supervise, train and coordinate activities of a multi-disciplined work team engaged installation and maintenance doors, frames, door controls, and locking devices including crash-bars, cylinders, deadbolts, standalone battery operated security devices, key cabinets, key systems and other security related devices in accordance with industry accepted methodologies, and manufacturer’s guidelines. Maintenance to include, but not limited to, repairing or replacing worn parts; cleaning and lubrication; and adjustment to ensure proper operation of all elements of the door opening. 
  • Supervise and train assigned staff and oversee contractors and/or vendors to verify that daily work assignments and special projects are completed within delegated timeframes and budgetary guidelines.
  • Balance and approve work schedules for all direct reports including time off requests, training, project support and planned work, while maintaining required staffing levels and coverage of assigned team duties. Counsel and discipline team members when standards set by the University and leadership are not being followed. Complete annual performance reviews for direct reporting staff.
  • Responsible for general housekeeping of work areas, and removal of materials, equipment and debris so as not to create a hazard.
  • Works cooperatively with Environmental Health and Safety, Fire, Police personnel and outside contractors to ensure adherence with State codes and regulations pertaining to building maintenance and health and safety.
  • Inspect for proper operation and compliance with standards of security equipment and devices in campus facilities; including electro-mechanical equipment not requiring a license.
  • Inspect buildings and buildings systems, review work requests and determine the priority of work tasks based on safety requirements and operational needs.
  • Perform all duties utilizing the appropriate tools and equipment; manufacturer’s guidelines; equipment service manuals; blueprints and typical drawings; accepted locksmith security practices, confidentiality, professional ethics and behavior.
  • Consult with management and technical personnel in the field to supervise and assist with repairs of mechanical locks and components of electronic locking systems.
  • Provide expertise in designing key core combinations for integration in overall system in the event of lost master keys or for new construction.
  • Advise managerial personnel in the acquisition, inventories, budget planning and installation of new security systems and devices. Prepare reports detailing work in progress, work scheduled and actual cost versus estimate.
  • Participate in use of systems. Communicates and coordinates with technology staff to implement software updates or address system issues.
  • Collaborate with University and external personnel to define and address system design and installation matters.
  • Assist in the development, execution and performance of a preventive maintenance program; including required equipment, materials and documentation.
  • Assist other Department and Divisional personnel as assigned or is necessary to perform and complete work essential to the campus life safety and security systems such as, but not limited to, major repair initiatives; emergency response; call back work; special campus events; graduation activities; steam shut-down; zone activities; planning activities that may require cooperative multi-trade efforts; testing of fire alarms; cutting keys; and pinning cores as directed.
  • Periodically review current CMMS system open work order queues for new open work orders and/or emergence requests.  Document work activity, inventory used, labor charges, and schedule updates using mobile device to record activity to resolve assigned work orders in current system utilizing computer, tablet, phone, or other technology mediums as provided. Maintain records, logs and schedules of inventories, equipment installation, maintenance and repairs.
  • Practice and promote excellent customer service in the workplace and exhibit a clear commitment to the diverse needs of customers.
  • Operate a motor vehicle to transport equipment and supplies.
  • Perform other related duties and project work as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Three (3) years full-time or equivalent part-time experience and demonstrated competence in the Locksmith, Carpentry, Fire Alarm and Card Access trades.
  • Skill and knowledge of key production functions such as duplicating keys, performing math computations for pinning charts, setting and pinning cores.
  • Skill and knowledge of Electronic Card Access Control and Mechanical, Electronic and Electromechanical Locking hardware
  • Skill and knowledge in performing new key design, administration and related activities for new and existing buildings.
  • Ability to supervise a diverse unionized staff including planning and scheduling work assignments.
  • Ability to prioritize and complete multiple tasks and projects, attend to details and meet deadlines.
  • Ability to read and interpret documents such as building prints; hardware specifications; and owner’s manuals.
  • Ability to lift and carry heavy objects on a repeated basis.
  • Ability to perform tasks that require manual dexterity.
  • Exhibit advanced skill and knowledge of interpersonal communications and telephone etiquette with the proven ability to follow complex oral and written instructions.
  • Skill and knowledge of the standard preventative maintenance procedures including the ability to estimate the type and quantity of supplies, material and equipment required for maintenance and repair work.
  • Skill and knowledge of the types of and uses of electronic and mechanical locking devices.
  • Skill and knowledge of small hand tools, testing equipment, power tools and manipulation tools associated with the servicing and installation of Electronic and Mechanical Locking Devices.
  • Knowledge of the occupational hazards, precautions, safety practices, and procedures in locksmith; carpentry; card access; and fire alarm.
  • Competent basic computer and networking skills with the ability to learn additional software related to area of responsibilities.
  • Ability to drive to and perform work related duties at various UMASS Amherst building locations.
  • Ability to provide off shift coverage when requested for emergency situations.


  • Current and valid Class D Driver’s License
  • Must successfully pass MA CORI review.
  • Must have a current locksmith certificate.
  • Obtain a State of Massachusetts Construction Supervisor License  (CSL ) within three (3) years of hire.


Other Physical Demands

Ability to lift and carry heavy objects on a repeated basis. Ability to perform tasks that require manual dexterity.


Additional Details

This position is a maintenance function which includes the obligation to work overtime, and to return to work between scheduled shifts when directed. It is also your responsibility to update the Solutions Center with your current phone numbers. With proper notification, this position could be moved to the 2nd shift and/or rotating scheduled work days.


Work Schedule

Monday – Friday, 7:00am–3:00pm (40 hours per week)


Salary Information

Grade 18


Special Instructions to Applicants

Please complete online application, submit resume and contact information for three (3) professional references. 


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.