Human Resources Employment Opportunities

Labor Relations Manager

Apply now Job no: 522962
Position Type: Staff Full Time
Campus: UMass Boston
Department: Human Resources
Pay Grade: No Pay Grade
Date opened: Eastern Daylight Time
Applications close:

General Summary:

Reporting to the Executive Director of Labor Relations, the Labor Relations Manager will have primary duties that include the resolution of grievances pertaining to collective bargaining agreements, employee concerns and potential disciplinary matters. The incumbent will administer human resources policies and procedures; and will provide support and guidance to managers and employees when employee discipline may be warranted. This position will participate in collective bargaining and impact bargaining with University Unions; and will provide guidance in the interpretation of collective bargaining agreements and University policies and procedures. The position will be the first point of contact for various departments on labor relations issues.

Examples of Duties:

  • Research current labor and employee relations policies, procedures and best practices and provide information to the Executive for review/consideration;
  • Participate with other employee/labor relations professionals in formal and informal labor-management meetings with bargaining units for discussion and resolution of issues of mutual concern;
  • Provide updates to the Executive Director of Labor Relations on outstanding grievances and disciplinary cases; prepare written responses and reports on other Labor and Employee relations issues as assigned by the Executive Director of Labor Relations;
  • Work independently and/or collaboratively in investigating, developing, and preparing witnesses, documentation and back-up information for grievances, arbitrations and other employee relations matters;
  • Serve as employer spokesperson in labor-management meetings;
  • Serve as employee relations/labor management relations representative on committees, as assigned;
  • Responsible for reviewing employee grievances and work to resolve issues; meet with relevant employee(s) and supervisor(s); gather information and evaluate allegations; may serve as hearing officer, as directed;
  • Ensure adherence to and compliance with contractual requirements in conducting disciplinary hearings;
  • Support managers in issuing notices of discipline, drafting and approving same for managers as appropriate;
  • Provide guidance to managers and employees on the interpretation of provisions of the collective bargaining agreements;
  • Provide support to managers and supervisors on evaluating potential disciplinary matters, counseling employees and developing performance improvement plans;
  • Serving as a University representative in union contract negotiations including drafting and vetting proposals, building management consensus on bargaining positions, and acting as a co- or lead spokesperson;
  • Partnering with HR colleagues to effectively implement cross-functional solutions to common concerns;
  • Participating and delivering training regarding labor relations and employee relations on the campus; and,
  • Perform other duties as assigned.


Bachelor's Degree, and a minimum of one-three years of experience in employee relations, labor relations, human resources and/or paralegal required.

  • Knowledge of the general principles of labor/employee relations, methods, practices, and techniques of collective bargaining; 
  • Knowledge of federal and state labor and employee relations laws;
  • Knowledge of administrative software applications, Microsoft Office, with the ability to learn and  use other software applications and database tools as required;
  • Able to analyze labor relations issues, obtain relevant information through fact finding and research, identify solutions/recommendations and provide timely advice;
  • Ability to accurately manage sensitive and confidential information;
  • Ability to research, compile and analyze information and prepare clear and concise reports and correspondence;
  • Ability to maintain composure during stressful/ intense interactions with others;
  • Ability to prioritize assignments and work independently, with limited supervision;
  • Ability to manage multiple priorities with deadlines and with strong attention to detail;
  • Ability to exercise judgment and discretion in developing, applying and interpreting contracts, regulations, guidelines and procedures;
  • Ability to take initiative and to work both independently and within a team setting;
  • Ability to multitask in a fast paced environment;
  • Ability to present materials in a coherent and  persuasive manner;
  • Ability to interact effectively with people of diverse academic, socio-economic, cultural and ethnic backgrounds;
  • Ability to handle sensitive employee-related information;
  • Skill in negotiation and persuasiveness, with the ability to generate consensus and reconcile differences;
  • Strong analytical, critical thinking, organizational and project management skills;
  • Strong oral and written communication skills;
  • Strong judgment and interpersonal skills;
  • Strong organizational skills;
  • Strong attention to detail;
  • Strong commitment to customer service.

 Preferred Qualifications:

  • J.D. or master’s degree in business, industrial relations, and/or conflict resolution
  • Experience in drafting and presenting proposals in bargaining
  • Experience in the public sector
  • Experience in higher education

Application Instructions:

Please apply online with your resume, cover letter and list of three references. 

Review of candidates will begin following the application closing date.

Salary Range: Commensurate with experience

This is a non-union exempt position. 

All official salary offers must be approved by Human Resources.

UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact or 617-287-5150.

Applications close:

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

UMass Boston normally does not provide H-1B visa sponsorship for non-academic positions.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.