Human Resources Employment Opportunities

Facilitator/Community Organizer

Apply now Job no: 503789
Position Type: Staff Full Time
Campus: UMass Boston
Department: Institute Community Inclusion
Pay Grade: 28
Date opened: Eastern Standard Time
Applications close: Eastern Standard Time

General Summary: 

The Facilitator/Community Organizer will provide coordination and support to the Riders Transportation Access Group (RTAG), whose responsibility it is to advise the Massachusetts Bay Transportation Authority (MBTA) on transportation matters impacting seniors and/or persons with disabilities.  The goal of the group is to ensure that all people with disabilities and seniors have every opportunity to be fully participating members of the transportation community; noting that fundamental to this opportunity is the right and ability to use public transportation in an equal, effective and dignified manner. 

Examples of Duties: 

  • Provide outreach to community organizations throughout the Massachusetts Bay Transportation Authority’s (MBTA) service area to help foster community engagement in various ways, including attendance of relevant community meetings and/or events in order to increase the Rider’s Transportation Access Group’s (RTAG) visibility to the disability and senior communities;
  • Liaise with the MBTA and the RTAG to facilitate collaboration between the MBTA and the group with the specific goal of completing the goals and objectives of the group’s work plan;
  • Organize all business of the RTAG, including but not limited to scheduling all meetings, assisting with any ad-hoc committee recruitment, distributing agendas, notices and meeting minutes, working with the executive board to schedule any necessary presentations and answering community questions; responsible for ensuring that any follow-up items are completed in a timely fashion;
  • Draft internal and external communications to fulfill the goals and objectives of the group, as well as to foster and maintain relationships with members of the disability and senior communities as a whole;
  • Assist with facilitation of any public meetings and/or ad-hoc meetings between the group, the MBTA and other community members as deemed necessary; assist with setting up presentations and ensure compliance with public meeting law; arrange for reasonable accommodations for meetings with the Institute for Community Inclusion or the MBTA depending on the venue used for the meeting and the specific surrounding circumstances;
  • Maintain all membership contact information and attendance records of RTAG members, as well as the MBTA staff attendance records and executive board members who attend public meetings;
  • Provide follow-up with membership on any outstanding requests for information or specific questions about MBTA services or the committee’s goals or objectives and their potential involvement with the committee; responsible for coordinating with appropriate parties to respond to the requests;
  • Responsible for maintaining the website and social media presence of RTAG; publicize information drafted  by the executive board and/or draft information based on guidance from the executive board; update content depending on the needs of the executive board and the MBTA;
  • Compile annual work plan and track its progress with the MBTA and the group; communicate with both the executive board members and the MBTA to identify both parties’ goals and objectives for the new group; work with both parties to draft a work plan for the upcoming year and update as necessary;
  • Serve as liaison for all public communications, including assisting with content for the group’s online presence, drafting notices, agendas, reports, etc.;
  • Conduct accessibility research on best practices or industry standards, as requested;
  • Perform other duties as assigned. 


Bachelor’s Degree and a minimum of one-three years of administrative experience, preferably in an academic or non-profit program, required.  An additional four years of the above work experience can be substituted for the required Bachelor’s Degree. 

Preferred Qualifications:

  • Knowledge of the Americans with Disabilities Act preferred. 
  • Bilingual skills preferred.

Knowledge, Skills, and Abilities:

  • Knowledge of software applications, including office software and database management;
  • Knowledge of standard administrative and operational procedures;
  • Knowledge of the principles, practices, and procedures of office management, including office record keeping, office correspondence control, the types and uses of office equipment and supplies and business letter preparation;
  • Familiarity with or willingness to learn basic web editing;
  • Ability to maintain accurate records;
  • Ability to establish and maintain harmonious working relationships with others and to deal effectively with others;
  • Ability to research and navigate the internet and social media;
  • Ability to exercise discretion in handling confidential information.
  • Ability to be flexible  and to shift priorities as  needed;
  • Ability  to manage multi-phase projects from inception to completion;
  • Ability to manage multiple concurrent priorities;
  • Ability to work independently and with minimal on-site supervision
  • Ability to enlist cooperation of others as needed;
  • Ability to manage precise details from beginning to end;
  • Ability to effectively communicate orally as well as through written communications;
  • Strong oral and written communication skills;
  • Strong interpersonal and organizational skills;
  • Strong problem-solving skills;
  • Strong commitment to customer service.  

Application Instructions: 

Please apply online with your resume, cover letter, and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Salary Ranges

Grand funded position, contingent on renewal. 

All official salary offers must be approved by Human Resources.

Applications close: Eastern Standard Time

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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