Human Resources Employment Opportunities

Testing Center Coordinator

Apply now Job no: 503537
Position Type: Staff Full Time
Campus: UMass Boston
Department: University Advising Center
Pay Grade: 30
Date opened: Eastern Daylight Time
Applications close: Eastern Standard Time

General Summary: 

The Testing Center (TC) Coordinator is responsible for all aspects of managing a full-service, nationally certified, testing center for the university. The TC Coordinator oversees and evaluates all testing and placement activities; coordinates access and support for UMass Boston students using online placement tests and in house assessments; and creates a reservation process for tests, as well as vetting proctoring requests from faculty and for students enrolled in online courses from other colleges and institutions. The incumbent will develop relationships with faculty, staff, administrators and external partners, and will collaborate with them to offer an array of activities in the testing center that assist with student retention and program development.  S/he will uphold and enforce the university code of conduct, and the standards and guidelines of the National College Testing Association (NCTA); and will ensure the highest ethical standards of a secure, quiet and safe testing environment.

Examples of Duties: 

  • Collaborate with the English and Math departments, and Academic Support Programs, to facilitate an effective testing process to properly place students in English, Critical Reading and Writing, English as a Second Language and Math courses;
  • Hire, train and supervise a full time testing assistant and 5-7 student proctors;
  • Maintain accurate and confidential records of students' test results; stay up to date with technological advances in the testing profession;
  • Communicate with students regarding the university’s testing requirements and scoring and placement policies; explain course options and degree requirements and provide counseling for test-anxious students; refer students to other academic support services when appropriate;
  • Manage the reservations and testing of students taking College Level Examination Program (CLEP) tests, the Miller Analogies Test (MAT), the National League of Nursing exams (NLN), the Test of Essential Academic Skills for Nursing (TEAS), the College of Management Writing Assessment (CMWA) and the Spanish Placement test, as well as private exams and proctoring services;
  • Work with New Student Programs to ensure that new students who are required to take placement tests (ALEKS, the on-line math placement test, and the on-line writing assessment) do so prior to attending New Student Orientation;  utilize the New Student Orientation reservation system to manage placement testing for incoming students; work with English Department and Academic Support readers to ensure efficient and timely placement information in WISER;
  • Provide appropriate testing accommodations in collaboration with the Ross Center to qualified students;
  • Coordinate with unit IT to ensure that all technical requirements for certifying agencies and private testing companies are met; maintain testing databases for internal and external clients;
  • Coordinate with unit business manager to ensure compliance around contractual agreements;
  • Work with Associate Director to project Testing Center spending needs and estimate revenue;
  • Cultivate partnerships with administrators, faculty and staff across campus to utilize the Testing Center for university wide surveys, Map-Works trainings and survey completion, career workshops, advising and registration sessions, new student assessments, Welcome day and Open House reservations, Admissions Transfer Days, First Year Seminar presentations, etc;
  • Market Testing Center services; communicate policies and procedures to students, faculty, staff and outside constituents via the website and publications;
  • Perform other duties as assigned.


Bachelor’s Degree, Master’s Degree preferred, and a minimum of three-five (3-5) years of direct student service in testing administration required.  Demonstrated managerial experience organizing and coordinating a testing center required. Proven ability to work with diverse populations is required.  Some evening and occasional weekends may be required.

  • Knowledge of current student development theory and research;
  • Knowledge of federal regulations and guidelines on 504/ADA and FERPA;
  • Knowledge of best practice test administration principles and technical test delivery models;
  • Ability to prioritize and multi- task in time sensitive situations;
  • Demonstrated strategic management and planning skills;
  • Demonstrated organizational ability and attention to detail;
  • Strong oral and written communication skills;
  • Strong interpersonal skills;
  • Strong organizational skills;
  • Strong commitment to customer service. 

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Salary Ranges

All official salary offers must be approved by Human Resources.

Applications close: Eastern Standard Time

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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