Human Resources Employment Opportunities

Assistant Director, Counselor

Apply now Job no: 501142
Position Type: Staff Full Time
Campus: UMass Boston
Department: Financial Aid Office
Pay Grade: 31
Date opened: Eastern Daylight Time
Applications close: Eastern Daylight Time

General Summary: 

The Assistant Director, Counselor is responsible for communicating and disseminating financial aid information, policies and procedures to students and families through in-person interviews, media and phone consultations; and is responsible for keeping staff abreast of policy and regulatory changes affecting student eligibility and ensuring consistency in applying policies throughout the Financial Aid Services organization.  The role of counselor requires a thorough knowledge of all federal and state regulations and institutional policies governing the financial aid programs. 

The Assistant Director, Counselor acts independently in counseling students, awarding aid and adjusting aid package; and will use a variety of counseling techniques to extract useful information, apply applicable laws and regulations and initiate actions to achieve desired outcomes.  The incumbent uses professional judgment, in accordance with federal regulations, to adjust financial aid awards due to unique family situations, student enrollment plans and in coordination of external aid awards.  In addition, the Assistant Director, Counselor is responsible for managing federal, state and/or institutional financial aid programs as assigned; including but not limited to awarding, disbursing, reconciling cash receipts and expenditures and monthly/annual reconciliations.

Examples of Duties: 

  • Responsible for counseling students and families to achieve desired outcomes within the boundaries of financial aid regulations and institutional policies;
  • Counsel a caseload of students in all aspects of financial aid including, but not limited to, applying for aid, determination of need, packaging policies, disbursement, appeals process, changes to aid package, loan borrowing and student employment;
  • Manage federal, state and/or institutional programs, including but not limited to cash receipts and program expenditures;
  • Responsible for ensuring written materials accurately reflect the policies of the university and are compliant with federal and state regulations;
  • Work closely with other University departments to ensure accurate information is exchanged between departments regarding policies and procedures;
  • Work as a member of the Financial Aid Services team to coordinate the dissemination of financial aid information to provide superior customer service to students and their families;
  • Keep the Financial Aid Services department abreast of policy and regulatory changes affecting student eligibility and ensures consistency in applying these policies;
  • Responsible for program reconciliations and year end closeout related to financial aid programs assigned;
  • Responsible for keeping abreast of new federal and state initiatives and making recommendations regarding implementation; maintain auditable records of aid awards, aid adjustments, appeals requests and documentation, in accordance with state and federal regulations;
  • Represent the Student Financial Aid Services office on university committees, at recruitment events and other events, as assigned;
  • Participate in meetings, workshops and conferences to keep abreast of local, regional and national financial aid policies;
  • Perform other duties as assigned.


Bachelor’s degree required, Master’s degree preferred, and a minimum of three-five (3-5) years of progressive experience in an automated financial aid office required. 

Preferred Qualifications:

  • Knowledge of and experience with PeopleSoft software, preferred. 
  • Background and/or experience in counseling techniques preferred. 

Knowledge, Skills and Abilities:

  • Applied knowledge of regulatory requirements governing the financial aid programs;
  • Knowledge of all federal and state regulations and institutional policies governing the financial aid programs;
  • Ability to deal effectively in high stress situations;
  • Ability to gain the confidence of students and their families;
  • Strong analytical skills;
  • Strong interpersonal, management and organizational skills;
  • Strong commitment to customer service; 
  • Ability to work evenings and weekends, as needed, for recruitment events and peak processing. 

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Salary Ranges

All official salary offers must be approved by Human Resources.

Applications close: Eastern Daylight Time

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All official salary offers must be approved by Human Resources.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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