Human Resources Employment Opportunities

Success Boston Coach

Apply now Job no: 495468
Position Type: Staff Full Time
Campus: UMass Boston
Department: Undergraduate Studies
Pay Grade: 29
Date opened: Eastern Daylight Time
Applications close: Eastern Daylight Time

General Summary: 

The Success Boston Initiative (SBI) Coach, within the unit of Academic Support Services and Undergraduate Studies, works with newly and currently enrolled first-year and/or transfer students who graduated from the Boston Public Schools (BPS) or attended a designated community college and provides support through the college transition and connection stages to significantly improve their persistence and graduation rates. The SBI Success Coach’s responsibilities will include, but are not limited to, working with a caseload of approximately 75-100+ students and assisting them in managing non-academic issues and referring students to advising, academic, and other appropriate support services on-campus, when necessary. The incumbent will participate in the development, organization, and enhancement of intentional community building workshops, in collaboration with the SBI Team; will prepare and submit reports on contact with students and their progress; and will conduct meetings at key times in throughout the academic with all students in the caseload.

Examples of Duties: 

  • Provide one-on-one and/or small group coaching to newly and currently enrolled first-year and transfer students who graduated from Boston Public Schools (BPS) or attended a designated community college; provide support through the college transition and connection stages to improve their persistence and graduation rates;
  • Work with a caseload of approximately 75-100+ first-year and/or transfer students and assist students in managing  non-academic issues, referring students to advising, academic, and other support services on campus; conduct check-ins at key times throughout the academic year with each student in assigned caseload;
  • Build a rapport with students and help them connect to advising, academic, and other appropriate support services and to participate in co- and extra-curricular activities;
  • Monitor and assess academic progress of students in the caseload; provide students with personalized guidance and coaching on decisions that may prevent them from persisting at the university;
  • In collaboration with the SBI team, participate in the development, organization, and enhancement of intentional community building activities and promotion of the Success Boston Initiative;
  • Attend monthly UMB/SBI Coaches meetings, Advising Collaborative, and city-wide Success Boston Coaches’ meetings to stay informed about changes to university programs, policies and procedures; connect with other coaches in the city-wide initiative to discuss best practices for working with the students, as well as participate in professional development provided by the university of the city-wide initiative;
  • In collaboration with the Success Boston Initiative Coordinator, promote the Success Boston Initiative to all incoming and continuing first-year and transfer students who graduated from BPS or transfer in from a designated community college;
  • Prepare and submit semester reports to the Success Boston Initiative Coordinator regarding students’ progress towards graduation, student contact, and academic performance;
  • Utilize university resources to resolve students’ issues and support their success and persistence;
  • Perform other duties as assigned.

Qualifications: 

Bachelor’s degree and a minimum of one-three years of experience working in public higher education or with urban public school students, preferably in a college access or college-readiness program, required.  The incumbent will be required to work flexible hours, including occasional evenings and/or weekends, as needed. 

Preferred Qualifications

  • Working with young adults of diverse backgrounds;
  • Demonstrated knowledge of the transition from high school to college or 2-year to 4-year institutions;
  • Knowledge and ability to utilize office equipment and computer software and programs;
  • Proven ability to work independently as well as collaboratively as a member of a team;
  • Proven ability to work cooperatively with staff, students, and on- and off-campus partners and community members;
  • Ability to collect, organize, retrieve and explain data;
  • Strong oral and written communication skills;
  • Strong interpersonal and presentation skills;
  • Strong commitment to customer and student service. 

Application Instructions: 

Please apply online with your resume, cover letter, and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 7 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Salary Ranges

Applications close: Eastern Daylight Time

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The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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