Human Resources Employment Opportunities

Care Case Manager

Apply now Job no: 494538
Position Type: Staff Full Time
Campus: UMass Boston
Department: Dean of Students
Pay Grade: 32
Date opened: Eastern Daylight Time
Applications close: Eastern Daylight Time

General Summary: 

Under the general direction of the Dean of Students, the Care Case Manager will provide intake for, will meet directly with, and will develop a supportive action plan for a case load of students experiencing medical, mental health, and/or family emergencies. Cases are managed in collaboration with on-and off-campus partners with the end goal of creating a long-term success plan by connecting students with appropriate resources. The Care Case Manager will ensure ensures students receive appropriate interventions, referrals, follow-up services and monitoring in order to maximize student success and minimize community members’ distress. The Case Manager meets directly with and develops educational and training plans in collaboration with on- and off-campus partners to assist in creating proactive and preventive approaches to student welfare.

Examples of Duties: 

  • Provide case management and related support services for students and their families on a wide variety of adjustment, distress, and trauma issues, which includes, but is not limited to, assessing issues of concern for students, providing immediate assistance, making long-term referrals, and conducting follow-up to determine the success of and/or the need for additional referrals or interventions;
  • Implement and adhere to standard Dean of Students Office intake and case management protocols; track and monitor students in distress and maintain real time student case records in applicable tracking tools;
  • Create and provide summary reports for weekly Case Management Meetings and work with the Case Management Team to identify and articulate student trends to Student Affairs and other campus partners;
  • Prepare reports as needed to support the work of the assessment and Care Team, Title IX Coordination Team, and similar University groups; provide support for administrative functions and information tracking;
  • Create and deliver training materials and workshops for University departments and programs to help staff and faculty recognize signs of distress and address the needs of students in crisis;
  • Develop educational and training plans in collaboration with on-and off-campus partners to assist in creating proactive approaches to student welfare; trainings may include mental health issues, adjustment to the University, faculty/staff intervention strategies, and issues covered by Title IX, VAWA, Clery, and related compliance requirements;
  • Establish and maintain positive working relationships with members of the Care Team and Behavior Intervention Team (BIT) and other faculty and, University staff, including but not limited to, the Athletic Department, Residential Life and Housing, University Public Safety, University Health Services, Academic Support Services, Disability Services, Undergraduate Advising, The Graduate School and, and Office of Diversity, Equity, and Inclusion;
  • Provide direct communication and follow-up, as appropriate, on students within the Case Management System and responding to faculty and staff concerns in a timely manner;
  • Perform other duties as assigned. 


Master’s Degree in student affairs, social work or related field and a minimum of three-five (3-5) years of student care related experience required. 


Preferred Qualifications:

  • Knowledge of student development theory and its applications and common issues and trends for college students (graduate and undergraduate), and case management models.
  • Evidence of an effective leadership style, and a background demonstrating success in working with student, families, administrators, and faculty.
  • Knowledge of contemporary principles/practices in student development, multicultural competence, and case management.
  • Knowledge in areas of crisis and risk management, behavioral intervention, and community standards in a higher education environment.


Knowledge, Skills and Abilities:

  • Demonstrated experience and creativity in managing difficult and complex situations involving students, families, staff and faculty.
  • Ability to understand the and respect conflicts of interest and behaves in ways consistent both with law and with University policy;
  • Ability to deal tactfully resolving any problems that arise by using independent judgment;
  • Ability to establish and maintain professional working relationships with colleagues and be thoughtful of multicultural environment;
  • Ability to exercise discretion in handling highly confidential information and work with confidential and time sensitive materials;
  • Ability to exercise sound judgment;
  • Ability to manage multiple competing priorities;
  • Strong oral and written communication skills;
  • Strong interpersonal skills;
  • Strong problem-solving skills;
  • Strong analytical skills;
  • Strong commitment to customer service.   

Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 7 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Salary Ranges

Applications close: Eastern Daylight Time

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The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class. The University of Massachusetts Boston complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment.

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions. As a condition of employment, the University will conduct appropriate background check reviews. For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews.

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